Terms & Conditions of as.one Membership

These Terms set out the way in which We will provide the Services to Members. Please read them carefully and make sure that You understand them.

If You refuse to accept these Terms, You will not be able to be a Member or receive the Services. To accept these Terms You must be aged 18 or above.

You should print a copy of these Terms or save them to Your computer for future reference.

These Terms are only in the English language.

1. Information about us

1.1 We operate the website www.betterasone.co.uk. We are Better As.One Limited trading as As.One. We are a company registered in England and Wales under company number 08682653 and our registered office is at 54 Hagley Road, Birmingham, West Midlands B16 8PE. This address is also Our main trading address.

2. Definitions

2.1 To avoid repetition, the following words or expressions with capital letters whenever used in these Terms have the specific meanings given below.
(a) Anniversary Date: any anniversary of the Registration Date;
(b) Annual Fee: the annual membership fee payable by You in accordance with clause 11;
(c) Consultant: a specialist medical practitioner;
(d) Consultation: a consultation with a Consultant;
(e) Consultant Triage System: a telephone call based pre-assessment;
(f) Contract: Your membership contract with Us of which these Terms form part;
(g)Health Credit: a credit with a nominal value of £1.00 which You can use as set out in clause 4;
(h) Member: a person who is entitled to receive the Services;
(i) Normal Working Hours: 9.00 am to 5.00 pm Monday to Friday excluding public holidays;
(j) Registration Date: the date on which Your Contract begins which We will advise You of by email;
(k) Services: the medical consultation services described in clause 3;
(l) Terms: these terms and conditions;
(m) Treatment: any tests, diagnostics or treatment which may be advised by a Consultant;
(n) We/Us/Our: Better As.One Limited trading as As.One;
(o) Year: a period of 12 months from the Registration Date or an Anniversary Date;
(p) Young Person: a person aged under 16;
(q) You/Your: a person accepted by Us as a Member and (where applicable) any partner of that person or other family member who is also accepted by Us as a Member as part of the chosen membership option.
2.2 When we use the words “writing” or “written” in these Terms this will include e-mail.

3. Our services

3.1 This clause 3.1 sets out the Services which We will provide to You. This is not an insurance policy. If arising out of a Consultation You choose to undertake any private medical Treatment then You will be responsible for paying for this Treatment.
3.2 As a Member We will provide You with a medical consultation service which means that You will have direct access to Our Consultants without the need to see a GP first. To arrange an appointment You must call Us on the number displayed on Our website during Normal Working Hours. As part of Our Services to You We will determine which of Our Consultants is appropriate for Your Consultation using the Consultant Triage System.
3.3 You are not limited in the number of Consultations You may have. However, Your entitlement to Consultations without additional charge during each Year is as follows:
(a) as an individual Member You are entitled to one Consultation without additional charge; or
(b) if any partner or other family member also becomes a Member as part of Your chosen membership option then together You are entitled to two Consultations without additional charge which may be used by any of You.
Before arranging any Consultation without additional charge in Your first Year as a Member You must have either:
(a) paid the Annual Fee for that Year in full; or
(b) (if You have elected to pay the Annual Fee in monthly instalments) have paid at least 6 monthly instalments of the Annual Fee.
We will charge for any additional Consultations at the Member’s price displayed on Our website at the time of arranging the Consultation.
3.4 Consultations will take place at the normal private consulting room of the Consultant.
3.5 If at or following a Consultation any Treatment is advised then:
(a) You will be given the choice of either paying for the Treatment privately or (if the NHS provides the Treatment) being referred to Our Consultant in the NHS;
(b) (if You choose to be treated privately) We will make arrangements for the Treatment;
(c) (if You elect to be treated in the NHS) Our Consultant will inform Your GP to make the necessary referral.
3.6 If You cancel a Consultation within 48 hours of the scheduled appointment time You will:
(a) (for a Consultation being provided without additional charge under clause 3.3) lose Your right to this Consultation; or
(b) (for any other Consultation) be liable to pay the price of the Consultation as a cancellation charge.

4. Health credits

4.1 You shall be entitled to Health Credits equal to 40% of the Annual Charge You actually pay (after deducting any applicable discount) for each Year in which You do not arrange a Consultation. There shall be no limit on the number of Health Credits which You may accrue.
4.2 You may use Health Credits as payment or part payment of the cost of any private medical Treatment with Our Consultants which is undertaken by You or the cost of any additional Consultations for which We charge You. If You use Health Credits in this way the value of the Health Credits used shall be set against the cost of the Treatment or Consultation concerned and You will be responsible for paying any remaining balance. You may carry forward any unused Health Credits. You cannot use Health Credits to pay or part pay the Annual Fee.
4.3 Except as set out in clause 4.4 unused Health Credits cannot be used after cancellation of the Contract.
4.4 Where Your chosen membership option includes a partner or other family member unused Health Credits can be used by any of You provided that the person using the Health Credits is a Member when the Health Credits are used.
4.5 In the event of a death of a Member any unused Health Credits of that Member can be transferred to any close relative of the deceased Member who is also a Member.

5. Use of our website

Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to You.

6. How we use Your information

We only use Your personal information in accordance with our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read this, as it includes important terms which apply to You.

7. How long Your contract with us will continue

Your Contract with Us will continue for an initial period of 12 months from the Registration Date and will then be renewed automatically on each Anniversary Date for a further period of 12 months unless terminated either by You in accordance with clause 9 or by Us in accordance with clause 10.

8. Our rights to vary these terms

8.1 We may change these Terms from time to time by giving You one month’s notice in writing.
8.2 We will notify You of any changes to these Terms at the email address You have provided to Us. We will not be responsible if for any reason You do not receive them. You may cancel this Contract in accordance with clause 9.2 if We change the Terms to Your material disadvantage.
8.3 Where You have been notified of a change to the Terms We will provide the Services in accordance with the revised Terms.

9. Your right to cancel and any applicable refund

9.1 You have a legal right to cancel the Contract within 14 days starting on the day after We notify You of Your Registration Date. This means that during this period if You change Your mind or for any other reason You decide You do not want to receive the Services, You can notify Us of Your decision to cancel the Contract and receive a refund of the amounts You have paid in advance for Services that have not been provided to You. If You have had or have booked a Consultation prior to cancelling the Contract You will have to pay for the Consultation. Advice about Your legal right to cancel the Contract under these regulations is available from Your local Citizens' Advice Bureau or Trading Standards office.
9.2 You may cancel this Contract at any time with immediate effect by giving Us written notice if:
(a) We break this Contract in a material way and We do not correct the situation with 14 days of You asking Us to in writing;
(b) We go into liquidation or a receiver or an administrator is appointed over Our assets;
(c) We change the Terms under clause 8 to Your material disadvantage;
(d) We are affected by an Event Outside Our Control.
9.3 You may cancel this Contract on any Anniversary Date by giving to Us notice in writing at least one month before the Anniversary Date.

10. Our right to cancel

10.1 We may cancel this Contract at any time with immediate effect by giving You written notice if You do not pay Us when You are supposed to.
10.2 We may cancel this Contract on any Anniversary Date by giving to You notice in writing at least one month before the Anniversary Date.

11. Annual fee

11.1 You shall pay the Annual Fee for each Year You are a Member.
11.2 The Annual Fee payable for a Year shall be as quoted for Your chosen membership option on Our website at the relevant Registration Date or Anniversary Date.
11.3 Unless You have elected to pay the Annual Fee for a Year in 12 monthly instalments the Annual Fee shall be payable in full by no later than (for Your first Year) the Registration Date or (for Your second and any subsequent Years) the Anniversary Date on which that Year commences.
11.4 The Annual Fee is inclusive of Value Added Tax (VAT) if applicable. However, if at any time in the future We are required to account for a positive rate of VAT against all or part of Our charges where previously We were not required to do so We reserve the right to increase the Annual Fee and Our other charges accordingly by written notice to You.
11.5 All payments to Us must be made by direct debit. Where Your chosen membership option includes a partner or other family member then the Annual Fee or (where applicable) each monthly instalment of the Annual Fee payable for all of You shall be paid by one direct debit payment.

12. Young people

A Young Person may become a Member. In these circumstances:
12.1 the Young Person will be entitled to benefit from the Services described in clause 3 and to accrue Health Credits in accordance with clause 4 but Our contract will be with the parents or legal guardians of the Young Person;
12.2 these Terms will apply and the parents or legal guardians of the Young Person will be responsible for complying with them;
12.3 a parent or legal guardian of a Young Person must make appointments and attend Consultations with a Young Person; and
12.4 a parent or legal guardian of the Young Person will be responsible for deciding how to use any Health Credits which may have been accrued by the Young Person.

13. Events outside our control

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.
13.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
13.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under a Contract:
(a We will contact You as soon as reasonably possible to notify You; and
(b) Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

14. Communications between us

14.1 To cancel a Contract in accordance with Your legal right to do so as set out in clause 9 please contact Us by sending an email to hello@betterasone.co.uk.You may wish to keep a copy of Your cancellation notification for Your own records. If You send Us Your cancellation notice by e-mail then (where You are cancelling under clause 9.1 or 9.2) Your cancellation is effective from the date You sent Us the e-mail or (where You are cancelling under clause 9.3) Your notice of cancellation is given on the date You sent Us the email.
14.2 If You wish to contact us in writing for any other reason, You can send this to Us by e-mail to hello@betterasone.co.uk. You can always contact Us by telephone.
14.3 If We have to give You notice in writing, We will do so by e-mail to the address You have provided to Us.

15. Other important terms

15.1 We may transfer Our rights and obligations under a Contract to another organisation, but this will not affect Your rights or our obligations under these Terms.
15.2 Except for transfers of Health Credits permitted under clause 4 You may not transfer Your rights or Your obligations under these Terms to another person.
15.3 This Contract is between You and Us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
15.4 Where Your chosen membership option includes a partner or other family member then (except as set out in clause 12 above) You shall each be liable individually to comply with these Terms as well as being liable together.
15.5Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.6 If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.
15.7 These Terms and this Contract are governed by English law. You and We both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are a resident of Scotland, You may also bring proceedings in Scotland

Better healthcare, guaranteed

  • Everyone welcome. All ages and previous conditions accepted. No medical questionnaire.
  • No waiting for your GP. Instant medical assessment by our Consultant Triage team.
  • Immediate peace of mind. See a leading UK specialist for your condition within 5 days, guaranteed.
  • Better chance of good recovery. Rapid, informed diagnosis by the most qualified specialist, guaranteed.
  • Top consultants near you. Access over 1,200 of the UK's most eminent medical consultants covering all key medical disciplines.
  • Hand-holding support. as.one will look after you through to full recovery.
  • Fast-track to treatment on the NHS. Timely access to the best NHS facilities. We are not restricted by a hospital network.
  • Flexible membership. Share unused consultancy appointments with family or convert into credits for treatments at the end of the year.

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